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The UNIVERSAL TELEPHONE NUMBER
Advantage
Your Universal Telephone Number will
combine telephone calls, messages, faxes, E-mail and
paging on a single telephone number (local or 800) into
one seamless service. The following features are
included in the service:
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The ONLY number you need.
You get a unique telephone number (local DID or
toll-free) which is yours for life. As a Universal
Telephone Number (UTN) Customer, you never have to
change your telephone, fax, cellular and pager
numbers even if you change your internet service
provider, your job, move across the street or
around the world. People like real estate brokers,
stockbrokers and lawyers spend years building a
reputation and a clientele. However, once they
change firms, many of their clients lose track of
them. The Universal Telephone Number lets you own
and take your number when you change departments,
job, or even employers.
Generate pure customer loyalty. UTN Customers
may be willing to change any other service
provider, but NOT their Universal Telephone
Number.
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Genie
As a UTN Customer you get Genie as your
professional auto-attendant to answer telephone
calls, take and deliver messages, receive faxes,
pages, and screen calls. Genie will present a
consistent, professional image to your callers.
Genie was specifically created to do the job
typically done by a receptionist and in some cases
a personal assistant. And Genie does this 24 hours
a day, 365 days a year, for less than a dollar per
day. Top |
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Multiple Incoming
Lines
The Universal Telephone Number will
answer several telephone calls for you
simultaneously even during peak hours.
If you run a home based business, your
UTN breaks through the usual limit on the
number of telephone lines available to a
residential customer. But why pay for extra lines
even if you could? With your UTN, you pay
for connection ONLY when you are actually using,
and then only 8.9 cents a minute. Top |
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Call
Screening
Genie greets all callers with your personal
greeting, recorded in your own voice. After the
initial greeting, Genie, just like a secretary,
asks your caller for their name and then asks them
to hold while she goes about connecting the call
to you. While callers listen to music on hold,
Genie calls you and announces who is calling. You
have the option to take the call or have a message
taken.
If you are a small business owner or
independent professional, now you have the
receptionist you’ve always wanted. Top |
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Message
Notification
As a UTN Customer, when you receive a message,
fax, e-mail or a page, Genie can page or call you
with a message notification. When you are notified
that you have a message, you can automatically
return your calls or pages just by pressing the
star key. This feature is particularly useful when
calls are returned from a cell phone while
driving, hotels or pay phones, which require a
payment for each new call.
Of course, message notification is nothing new.
However, letting you know that you have received a
fax or e-mail, which you can retrieve from
anywhere, anytime, is.
You can even choose up to three sets of
notification numbers, each with an individual time
schedule. For example, you might ask to be
notified during business hours on your pager first
and, if the message is not retrieved, at the
office telephone. After hours or on weekends, you
might choose notification to your cell phone or
your home number. Doctors, technicians or any
other on-call emergency service providers will
love this feature. Top |
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Message to
E-mail
Any message that Genie takes for you can be
sent to you as an email message. It doesn’t matter
whether it was a regular voice message, a pager
message, or anything else. If Genie can record it,
she can e-mail it to you. Open the message on any
sound-equipped PC and you can hear the recording
just as you would over the phone.
Why bother? Now you also have a sound file you
can save along with all the other computer records
you keep for your business. Imagine working on a
proposal for that important customer and being
able to listen to his latest change request at the
click of a mouse button. You’ll be certain you got
the details right, and you’ll be certain to have a
record that you did.
Traveling or working overseas? Getting your
messages by e-mail can mean huge cost savings
compared to paying international telephone rates.
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Follow-Me
Follow-Me is the ultimate tool for today’s very
busy, highly mobile individual. Store up to three
telephone numbers in your own order of priority.
When Genie answers a call for you, she will try to
connect the call to you at the first number. If
she can’t reach you there, then Genie will call
the second and the third numbers. Your caller
listens to music on-hold while Genie attempts to
connect the call.
Many UTN Customers select their office as the
first choice, followed by their cell phone and
home numbers. As a UTN Customer, you can change
your Follow-Me numbers anytime from any touch-tone
telephone. You can even turn Follow-Me on or off,
or schedule one set of Follow-Me numbers during
business hours and another after hours.
And YOU decide how to handle the call. When
Genie announces a Follow-Me call she will ask you
if you want to take the call, have her take a
message, or have her transfer the call to another
Universal Telephone Number. Top |
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FaxMail
Now, you can receive your faxes anywhere you
want. FaxMail makes it possible to receive a fax,
even if you do not have a fax machine. As a UTN
Customer, you have Genie ready to accept one or
more faxes for you simultaneously. Once the faxes
are received, Genie will notify you and store the
faxes while she waits for your instructions. You
can call from any touch-tone telephone and
instruct Genie to deliver your faxes to any fax
machine. You can even call from a fax machine and
retrieve your faxes on that fax machine right
away. If you are traveling, away from the office
or simply do not have a fax machine of your own,
you can pick up your faxes at work, the local copy
shop, or a friend’s fax machine.
FaxMail can be received as a regular fax or
combined with a voice mail message. With FaxMail
the sender has the option to record an audio
message, which is stored and attached to the fax.
(Try that with a regular fax machine!) When
reviewing the received faxes, you can first hear
the accompanying voice message and decide whether
you wish to retrieve that fax right away, save it
for later or forward it to the UTN mailbox for
someone else in your company.
If you are one of the many road warriors whose
support team is back at the home office, your fax
routing problems are solved. Top |
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Fax to E-mail
When Genie receives a fax for you, she can
convert it automatically to an e-mail attachment.
Genie can then send you those faxes immediately as
e-mail, anywhere, anytime. And, because it’s
e-mail, it’s free of outbound dial tone costs. Now
you can have a fax telephone number in North
America, and receive your faxes free of extra
charges at your office in any part of the world!
Fax to e-mail lets you go digital sooner.
Instead of dealing with paper faxes, you receive
your faxes as e-mail that you can view on your
computer, delete, store as a file, print out or
re-send to others. (We said you didn’t need a fax
machine!)
Now companies large or small can give their
employees the efficiency and privacy of a separate
fax number without the need to invest any money in
additional telephone lines, fax machines or
equipment. Top |
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E-mail to
Fax
Just as Fax to E-Mail helps those who have a
computer but no fax machine, E-mail to fax was
developed for those of you who do not own a
computer or feel uncomfortable with e-mail. E-mail
to fax will convert the text messages in e-mails
and re-send them as a fax, anyplace, anytime. Now
you can get an e-mail address from EasyTel but
actually receive your e-mail on your fax machine.
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Paging
The EasyTel paging service supports most
pagers. As a UTN Customer, you are free to shop
for the best deal on your pager. Get your pager
from almost any provider and EasyTel will
integrate it with your Universal Telephone Number.
No longer will you have to give your callers a
separate pager number and complicated
instructions. Your UTN not only integrates your
pager for message notifications, you can also be
paged when you have a fax or e-mail.
Whenever Genie pages you, she will also save
the name and telephone number of the person who
called. If your pager is out of range (or just
turned off), you will still get the name and
telephone number of who paged you. To return a
page, just listen to the saved message and then
press the star key. The call is returned
automatically, on our network. Top |
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Tele-Paging
TelePaging is a unique service that lets
callers "page" you, even if you don’t have a
pager. To the caller, a TelePage is identical
to the regular paging program. But instead of
calling a pager number, Genie calls you on the
telephone and delivers the information verbally.
With TelePaging, Genie can search up to three
telephone numbers, for example, office, cell phone
or home. You no longer need to carry the
additional cost (or weight) of a pager. And when
you receive Genie’s TelePage just press the star
key and Genie will connect you to the paging
party. You can even add your own comments and then
forward the TelePage to someone else in your
organization for follow-up. Top |
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The Conference
Room
Ever try to set up a complex conference call,
QUICKLY and INEXPENSIVELY? Now you have your own
telephone conference room in which you can conduct
a phone conference anytime you wish. With the
Conference Room there is no need for tedious
advance planning or expensive operator arranged
conferences. You simply invite up to five
individuals to call your number and press a single
key to enter the conference. The only setup you
need to do is to call first (a minute or two ahead
of your guests) and enter your password to open
the Conference Room.
Once your conference is underway, press a
single key and you can record the entire
conference. If you have ever had to juggle a tiny
tape recorder and a speakerphone trying to capture
multiple voices at different volume levels,
Genie’s on-line recordings are the solution you
need. And the recording appears in your UTN
mailbox just like any other message. That means
you can forward it, send it to email, attach it to
an AudioGram or do anything else that you could
with any other message.
Operator arranged conferences touted by the
major telephone companies are difficult and time
consuming to arrange at as much as five times the
cost, with far fewer features. Top |
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Calling Card
Your Universal Telephone Number integrates all
the features of traditional pre-paid calling cards
such as TransNet and others. We just eliminated
the card. As a UTN Customer, you no longer need a
separate calling card. To make telephone calls,
you only need your Universal Telephone Number.
Dial your local or toll-free number, enter your
password, press a single key to indicate you want
to make outbound calls, and then dial the same way
as with any other pre-paid calling cards. To make
additional calls, just press ## (pound,
pound).
Just as with all pre-paid calling cards, the
charges for calls are deducted from your pre-paid
balance. Unlike any regular calling card, though,
when your balance dips below a pre-set floor limit
(which you decide), Genie will give you the option
of recharging manually or automatically. Automatic
recharging takes place on an "as needed" basis and
you are always notified of the amount, the day and
time that your account has been recharged. No
unpleasant surprises lurk at the end of the month.
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AudioGrams
The AudioGram lets Genie complete your calls
when you can’t. Just record a message and Genie
will deliver it right away or schedule it for
later delivery, as you choose. And Genie attempts
to deliver all AudioGrams at least five times,
once every sixty minutes.
When the AudioGram is delivered, Genie gives
the recipient the opportunity to: listen to the
message and hang up; record a reply to be saved as
a voicemail message; or be connected back to you
as the sender of the AudioGram. Top |
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Open
AudioGrams
Don’t need the delivery verifications of a
regular AudioGram? Then the Open AudioGram is for
you. With the Open AudioGram, Genie will deliver
your message (such as a simple appointment
reminder) as soon as someone answers the phone at
the number you gave. And, the recipient still has
the choice to respond to your message, just like
with a regular AudioGram. Top |
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Call
Completion
When you make a telephone call through your UTN
service and you get a "ring no answer" or a
"busy", Genie will ask if you would like to record
an AudioGram message for her to deliver later.
Just as with a regular AudioGram, Genie will
deliver the message wherever you ask, whenever you
ask.
Desperately trying to reach that important
customer to let him know you got his latest
request, but you’re rushing to make that
short-deadline flight? That busy signal won’t stop
you dead in your tracks. Let Genie record your
message and deliver it while you stop rushing and
start relaxing. Top |
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Outside
Forwarding
Of course you know that Genie can forward a
message to any other Universal Telephone Number.
But do you know that she can also forward messages
to any regular telephone number as well? She can,
and she can do it with your recorded comments
attached, just as she would to another UTN
customer. Genie accomplishes this small miracle by
applying the same technology that makes AudioGrams
possible. Top |
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Single Feature
PhoneBooks
The PhoneBook is a unique innovation of the
Universal Office. As a UTN Customer you can set up
your personal PhoneBooks with your Universal
Telephone Number. Each PhoneBook can be used to
store a group of speed dial numbers (one to five
digits, for easy dialing), names and telephone
numbers, fax machine numbers, pager numbers, or
other Universal Telephone Numbers.
You can use your PhoneBooks to do any number of
things, such as broadcasting an important message,
fax or pager message. With a single call, you can
distribute voice or fax messages to hundreds of
recipients. Voice messages go out as AudioGrams,
so you can use the full range of AudioGram
features.
Small organizations can use the PhoneBook to
reach a far wider audience than they could hope to
do with expensive, time-consuming individual
calls. Large organizations can use the PhoneBook
to stay in touch with their agents or customers
locally, nationwide or anywhere in the world.
Within an organization, large or small, the
PhoneBook can reduce costs dramatically. If a
PhoneBook contains the Universal Telephone Numbers
of a thousand independent distributors, you can
send a message to all of them in minutes, with no
out-calling charges to you. Each of the recipients
pays only for their own message notification, if
they have notifications turned on. Top |
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Full Feature
PhoneBooks
Once you’re familiar with the concept of a
PhoneBook, Full Feature PhoneBooks let you take it
one big step further.
Each simple, Single Feature PhoneBook, which
you can set up so quickly that you almost won’t
realize you’ve done it, only keeps one type
of number. (Pagers, faxes, or whatever you
choose.
When you change a Single Feature PhoneBook to a
Full Feature PhoneBook, on the other hand, you can
use it to store any supported type of number, in
whatever combination you want. You can even use a
Full Feature PhoneBook to refer to other
PhoneBooks! The Full Feature PhoneBook gives you
the power and flexibility to send mass messages in
as complex a pattern as you would like.
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Detailed Call
Reporting
As a UTN Customer,
you can automatically receive a complete call
detail report via fax or e-mail. You get a
detailed record of the activity showing all the
services, telephone calls, time, date, duration
and cost of each call, and even the Automatic
Number Identification (ANI) of incoming calls.
This automatic report can be generated once a
month, for record keeping purposes, or daily to
let you follow hot leads.
But the call detail
report is also available any time during the
month, whenever you need it. Call anytime,
twenty-four hours a day and ask Genie to fax you a
call detail report for the month to date or the
previous month. The call detail report is
delivered within minutes as a fax document, or
e-mail. Top
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